Make an Appointment

Lounge Room

To begin counseling, contact Student Counseling Services via phone or by visiting the office in-person. Student Counseling Services strives to assist students in a timely fashion so appointments are highly suggested.

Crisis support is available during regular working hours by phone or in person. After business hours, the student may contact an on-call counselor by calling WellConnect at 833-848-1765.

Note: Office appointments should be requested/made during office hours. The WellConnect on-call counselor service is for mental health emergencies only; calling WellConnect is not a proper channel for requesting an appointment.

Scheduling Your First Appointment

Students who are interested in setting up an appointment must personally call or come to Student Counseling Services during regular office hours. This promotes the student's autonomy and investment in their counseling experience. Scheduling by a third-party is strongly discouraged; however, you show support by accompanying someone to Student Counseling Services if they wish.

Students who are new to Student Counseling Services, or who have not attended counseling within the last year, will be asked to evaluate which service best fits your needs through one of the four levels of consultation appointments. We understand your situation is unique, cannot be fully described and that a feeling of emergency or crisis is defined by you. In our effort to best serve each student, we will respond according to your description of your consultation need (see levels below):

Level 1: Emergency Consultations

This level is for students experiencing a crisis and in need of an immediate consultation with a clinician.
Examples:

  • I am concerned about my ability to keep myself safe.
  • I have a current plan to attempt suicide.
  • I have taken recent steps to end my life.
  • I may physically hurt someone else.
  • I have a strong desire to harm someone else.
  • I have been referred by a Faculty or Staff member because I or they are concerned about my ability to keep myself safe.

Level 2: Urgent Consultations

This level is for students experiencing significant distress or psychological difficulties in need of an urgent consultation with a clinician.
Examples:

  • Someone close has recently received a serious diagnosis or died.
  • I have recently been physically or sexually assaulted.
  • I am hearing voices or seeing things other people do not.
  • I have recently been discharged from a psychiatric hospital and need help finding follow-up care in the community.
  • I am in such emotional distress I have not been able to meet my daily responsibilities.
  • I have been referred by a Faculty or Staff member to help me find follow-up care in the community.

Level 3: Initial Screening appointment

This is the most common level of need for students seeking counseling services. The Initial Screening appointment is a 30-minute appointment with the screening counselor. This appointment will allow for brief information-gathering in order to determine the best-recommended care for the individual student. The counselor who conducts this appointment may not necessarily become the student’s primary counselor. Many students will be referred to one of our counseling groups.
Common concerns bringing students to an Initial Screening include, but are not limited to:

  • I am experiencing anxiety and/or stress.
  • I feel depressed and/or have low mood/energy.
  • I am concerned about my alcohol and/or drug use.
  • I am having difficulty adjusting to a recent change.
  • I am having relationship(s) problems.
  • I am unsure about something significant in my future.
  • I have been referred by a Faculty or Staff member for behavioral, academic, or personal issues not putting me at immediate risk for safety.

Initial Screening Appointment Times

Screening appointments are available:

Monday, Tuesday, Wednesday and Friday at 10:00 a.m. - 10:30 a.m., 10:30 a.m. - 11:00 a.m., 3:00 p.m. - 3:30 p.m. and 3:30 p.m. - 4:00 p.m.

Thursday at 11:00 a.m. - 11:30 a.m., 11:30 a.m.- 12:00 p.m., 3:00 p.m.- 3:30 p.m. and 3:30 p.m.- 4:00 p.m.

Appointments are highly suggested; however, you may walk-in during these times to see if an Initial Screening appointment slot is available.

Note: Please arrive 15 minutes prior to your scheduled appointment start time to complete electronic paperwork.

Level 4: Single Session Consultations

If you are unsure about your need for on-going counseling but want assistance for the following reasons (please indicate the reason for the appointment when you call):

  • I have a specific emotional concern or question that can probably be resolved in a single appointment.
  • I need to make a major decision in the next 2-3 days.
  • I am concerned about someone else (a friend, roommate, etc.).
  • I am seeking a referral for medication or counseling elsewhere.

Ongoing Counseling Appointments

Ongoing individual counseling is approximately 45-50 minutes in length. Our standard of care is that ongoing appointments are scheduled every other week. The number of counseling appointments (or length of treatment) will be consistent with the client’s concerns, interventions used, and course of treatment. You and your counselor will regularly discuss your counseling progress and your readiness to complete your counseling experience

Please note that due to a higher volume of appointments during peak times (beginning and end of the semester, and mid-terms), appointment availability may be limited. Please communicate with your counselor regarding any concerns you have about your appointments during peak times.

Appointment Policy

Arrival Time

Please arrive at least 15 minutes prior to your first scheduled appointment, and five minutes prior to your ongoing scheduled appointments to complete paperwork. Doing so will ensure you are seen on time.

Late Arrival

In order to be respectful of your counselor’s time, please call Student Counseling Services if you are going to be more than 5 minutes late. Your session will still end at the scheduled time. Students arriving more than 15 minutes late for their session may be asked to reschedule their appointment for another date and time.

Appointment Reminders

Email and text message appointment reminders will be sent within 1-4 days of your scheduled appointment. Please note, we do not have the ability to reply to text messages. 

Appointment Cancellation

If you will be unable to attend your appointment, please call or email to cancel or reschedule your appointment 24 hours in advance, or as early as possible. Appointments are in high demand and your consideration of calling early will give another student the possibility to be seen in a timely manner.

Physical Illness

If you are sick, we encourage you to tend to your physical wellness, as well as respect your counselor’s health and the health of others who access our services and reschedule your appointment.

No Excuse Policy

Student Counseling Services discourages student clients from missing any classes or required activities in order to attend a counseling session. Student Counseling Services does not provide excuses for student clients who miss class(es) due to mental health issues/concerns. Student clients who miss class due to mental health concerns or crisis are encouraged to consult their syllabus and notify their faculty if they will/will not be able to attend class.