Quality of Service Council

HATTER HOLIDAY LUNCHEON

December 6th, 11:30AM-1:30PM

Stetson Room

Mission

The purpose of the Quality of Service Council is to act as a catalyst within the Stetson University community to promote communication and courteous service. The Council seeks to achieve improvements in internal interactions and to serve as a channel of communication between departments and among individual staff members. It seeks to promote a sense of community by providing opportunities for social interaction and employee recognition. The Council achieves its purpose through the dissemination of information, training programs and Stetson University employee events.

History

In 1988, former Stetson University President Doug Lee, recognizing that quality of service is primarily delivered by the front line people of the university who handle incoming calls, meet campus visitors and maintain the facilities, appointed the Quality of Service Task Force. Composed of university staff members, the task force was commissioned to study the issue of quality of service, provide an overview of Stetson University's current strengths and challenges, and make recommendations for study and improvement.

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