Many common issues that users experience with their computers are caused by viruses, spyware, malware or other unwanted software, which often manifests as fake virus warnings, pop-ups, sudden changes in browser settings, toolbars, extreme and sudden slowdowns, etc.
Many of these problems can be prevented by exercising caution, common sense and these basic rules of thumb:
- If it's "free," be wary.
- If it's an unexpected email from a friend with suspicious content, or if it's a web page that looks like a system warning or a dialog box, it's likely fake. Likewise, any emails that are very poorly worded should be treated as suspicious.
- Watch out for emails or web pages that ask for personal information, including usernames, passwords, social security numbers, credit card numbers, birth dates, etc. These are likely "phishing" attempts.
Many virus-related issues can be avoided by never opening attachments except those which are received from trusted senders. However, treat all attachments with suspicion and if in doubt, scan it with antivirus software before opening it.
Faculty and Staff
To receive support with virus-related issues, contact the I.T. Help Desk.
I.T. recommends that students download and install Microsoft Security Essentials, a free antivirus solution from Microsoft, which will detect and block many viruses, trojans and malware. After installing the software, it will check for existing issues.
To receive support with virus-related issues, contact the ResNet Help Desk.