Health Response Protocol

What does Stetson do when someone is sick?

Stetson University has a detailed protocol to respond to anyone in our community who shows signs of COVID-19. Stetson put an Infectious Disease Protocol in place in fall of 2019. We follow guidance from the Florida Department of Health (DOH), Centers for Disease Control and Prevention (CDC) and American College Health Association (ACHA).

Step 1

Any Stetson community member at the DeLand campus who has symptoms of COVID-19 should call Stetson Health Service (SHS) at 386-822-8150 to make an appointment to see an AdventHealth provider. Our team at Stetson Health Service is supported by staff from both Stetson and AdventHealth. Stetson community members can use their insurance or self-pay for the visits. Staff at the College of Law (COL) can provide a local community referral resource list to anyone who needs it. Clinical staff is also available for any health related questions of concerns free of charge.  

To report an exposure to COVID-19, symptoms of COVID-19, or a positive test, please submit a COVID-19 Health Concern Form at

For COVID-19 testing options, please visit the COVID-19 testing page on the Safer Stetson website COVID-19 Testing

Step 2

Stetson Health Service staff will provide instructions on next steps during the appointment. All COVID-19 Health Concern forms are reviewed by the contact tracing team. After submission, a member of SHS or contact tracing team will reach out to the community member and advise him/her/them on next steps. This process involves answering some health, exposure, and vaccination status questions. The contact tracing team consults with the Department of Health (DOH) regularly on cases and strategy and will help walk the community member through the most up to date protocol. 

Step 3

The community member will be strongly encouraged to sign a Release of Information (ROI) for Stetson Health Service to communicate with relevant Stetson support staff regarding their needs and exposure. Personal health information is not shared. The main point people at Stetson are:

  • For DeLand Students: Lynn Schoenberg, Dean of Students
  • For DeLand Employees: Betty Whiteman, Director of Human Resources
  • For Gulfport Students: JoCynda Hudson, Assistant Dean for Affairs and Michael Pridemore, Director of Public Safety and emergency Management Coordinator
  • For Gulfport Employees: Pam Skoularakos, Director of Human Resources

Step 4

The community member will answer questions about their current living and working situation including where they have been in the last 14 days and who they have had close contact with. These questions were developed with help from the Florida DOH as well as Stetson experts who know how people generally interact on our campuses.

Step 5

Stetson Health Service is assisted by additional staff to get the community member the care they need. This includes access to COVID-19 testing.

If a residential student learns that they need to isolate/quarantine, university staff will assist in determining how they will spend the next handful of days (as decided by Health Services in consultation from the Florida Department of Health). Options may include returning to family residence (if within driving distance of campus), remaining in current housing assignment, or relocation to a temporary on-campus relocation assignment. Residential students in DeLand who are in isolation/quarantine and do not have access to other food in their rooms/apartments will be offered meal delivery through Dining Services. Students who live off-campus are also supporting in talking through their living needs. Additionally, university staff are available to assist students in helping their parents understand what is happening. If students at the College of Law are in need of food or other essentials, they can contact Student Affairs at: 727-562-7808.

For Stetson employees, Stetson Health Services will connect the employee to Human Resources for support. Human Resources will notify supervisors and will share options with that individual.

All community members are cleared to come back to campus physically through the help of the Florida DOH and Health Service. The clearance is communicated to staff who can help such as Human Resources and Residential Life.

Step 6

To gauge community impact, all new potential cases of exposure or illness related to COVID-19 are appropriately tracked and traced with help from the Florida DOH. Stetson staff have also developed a complex tracking system to help identify overlap of locations or concern on campus. We have specially designed contact questions based on how we know our community interacts with our campus. For example, in DeLand, we don’t just ask, "have you been to the dining hall," we ask "have you been to the Commons, coffee shop or Hatrack."

Each of these potential exposures or contacts is then followed up. For direct exposure, the Florida DOH and Stetson Health Service do direct and immediate follow up with other individuals who may have been exposed and then those individuals are supported with all of the steps in this document. For indirect contact (for example, being in a classroom together but not touching or sharing items), an email notice is sent to highly encourage individual(s) to socially distance and monitor their health.

Step 7

Many staff members including those mentioned in this document provide continued support to individuals who need it based on circumstance. Often, this is a connection to resources like health care providers, academic success, the COVID financial relief fund and much more. Anyone who needs this support should not hesitate to reach out to the appropriate staff listed above.

General Q and A

What about roommates/suitemates?

We are prepared to move on-campus students to an isolated space with their own sleeping space and bathroom as needed. Students may have to move immediately and without assistance in order to limit exposure. They can choose to leave some of their belongings in their former spaces. If a student lives off-campus, we can advise on best practices for isolation. There is no cost to residential students for these moves.

Cleaning/disinfecting a suspected coronavirus space (residence hall room, classroom and/or office)

Spaces are cleaned as soon as possible by our Facilities staff based on best practices set out by the CDC. EPA-registered disinfectant is utilized with a focus on commonly touched spaces.

Will Stetson tell us about COVID-19 positive community members?

Stetson is committed to informing the community if an individual tests positive for COVID-19 and may have interacted with other members of the Stetson community within the window of exposure set by current CDC and DOH guidelines. This notification will be by email. We will do everything possible to protect privacy of individuals.

What about missing class because someone is sick while in isolation?

The student support contact described above will help with specific academic needs of students sick and/or in isolation due to COVID-19.

What about after business hours?

A full after-hours protocol is in place. We know people don’t just become symptomatic during business hours. Please call DeLand Public Safety at (386) 822-7300 or College of Law Public Safety at (727) 343-1262 if you have urgent needs to initiate our protocol after hours. Urgent needs would include that you are a residential student who is symptomatic or exposed. Your need is urgent because we need to discuss isolating your room. Community members can also fill out the COVID-19 reporting form at ReportIt. These forms are checked regularly, including weekends, and screened for urgency. If you need immediate medical attention, always call 911.

What if I use a doctor's office off campus?

All members of the entire Stetson community (students, staff, faculty, Chartwells dining employees, Gulfport, DeLand, Tampa, etc.) are highly encouraged to call Stetson Health Service for a consult regarding COVID-19. Your off-campus doctor may treat you, but we still need to know what is going on and respond to potential exposure concerns. We also are here to help. You don’t need to figure out these details alone.

What do I do if someone else or myself is sick or fears exposure?

Any members of the Stetson community who have been to campus in the past 14 days and feel they may have come into direct contact with the virus causing COVID-19 — or are experiencing flu like symptoms (fever over 100.4, chills, cough, shortness of breath or difficulty breathing, fatigue muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting) — should alert Stetson immediately. Fill out this online the Stetson University: COVID-19 Report a Health Concern form. During business hours, call Stetson Health Service at 386-822-8150. After business hours, call DeLand Public Safety at 386-822-7300, or College of Law Public Safety at 727-343-1262. If you are concerned about someone else’s exposure, also let us know — don’t just tell them to do so. This applies also to our College of Law students, faculty and staff.