Frequently Asked Questions

Is there a monthly charge for activating my Prepaid MasterCard?

No. There is no monthly service charge if you choose to activate the Prepaid MasterCard.

Is there a charge to use my Hatter1card at a Fifth Third Bank ATM?

No. There are no charges to make withdrawals with your Hatter1card at Fifth Third Bank ATMs. Better yet, there is a Fifth Third Bank ATM on both the DeLand and Gulfport campuses! For all Fifth Third ATM locations visit

Can I use my Hatter1card at a non-Fifth Third Bank ATM?

Yes. Your Hatter1card can be used at any ATM. You will incur a $2.00 per transaction fee from Fifth Third Bank to use another banks ATM through August 31, 2016. $2.75 per transaction effective beginning September 1, 2016. In addition, for any non-Fifth Third Bank transactions, the owner of the ATM may charge an additional fee as well. Beginning July 1, 2016 Fifth Third Bank will be part of the Allpoint® fee-free ATM network. This means that in addition to fee-free use of the ATMs that are branded specifically as our own, students will be able to use an additional 43,000 Allpoint® ATMs nationwide without incurring fees.

Can my Hatter1card be used as a credit card?

No. The card can be used anywhere MasterCard is accepted for debit transactions. Only funds loaded to the card can be used for purchases. If there are no funds available, the transaction will be declined. There is no line of credit attached to this card.

Can I use my Hatter1card to spend surpluses from my student account?

No. Your Hatter1card is not directly linked to your account on campus. However, you may elect to direct deposit any refunds due from your student account to your Hatter1card. Please visit the Bursar's Office at the OneStop in Griffith Hall.

Will Stetson University have the ability to view my spending history or account balance using the Hatter1card?

No. Your account information is confidential, and Fifth Third Bank takes necessary steps to ensure your account information is protected.

Where can I use my Hatter1card for purchases?

Once activated, your Hatter1card can be used anywhere MasterCard is accepted, even online.

What should I do if my Hatter1card is lost or stolen?

If lost or stolen, follow the campus process for reporting lost/stolen IDs and call Fifth Third Bank at 1-866-452-8484 to have the card blocked. After you receive your replacement Hatter1card from the University, contact Fifth Third to activate your new card and to transfer any remaining funds.

Does Stetson University share my personal information with Fifth Third Bank?

No. Fifth Third Bank receives no personal information from Stetson University.

If I am under eighteen years of age, do I have to have an adult on the Prepaid MasterCard account with me?

Yes. If you are under the age of eighteen, Fifth Third Bank does require that you have a parent or guardian as a joint owner on the Prepaid MasterCard account. You will need to open your Prepaid MasterCard by visiting our banking center in DeLand. Our banking center will issue your parent or guardian their own, unique Stetson University Prepaid MasterCard at the time of account opening.

How can I load money onto my Prepaid MasterCard?

  • Direct deposit
  • Cash deposit at any Fifth Third banking center
  • Check deposit at any Fifth Third banking center
  • Transfer from Fifth Third checking or savings account at banking center, if available2
  • Transfer from Fifth Third checking or savings account via Internet Banking, if available2,3,5
  • Cash load at any Fifth Third Bank ATM Load funds via the MasterCard® rePower™ network at participating Western Union and Green Dot locations4 Reload Locations Listing.

2 $50 minimum deposit required to open a checking account. Other fees and restrictions may apply. See banker for details.

3 Mobile Internet data and text message charges may apply. Please contact your mobile service provider for details. Subject to Internet Banking terms and conditions.

4 Additional Information about loading the Card through the MasterCard® rePower™ network: Many retail merchants throughout the United States accept MasterCard® rePower™. The retailer will support one of two reloading methods: (a) card swipe method in which the Card is swiped and the cash is added onto the Card or (b) purchase a Green Dot MoneyPak® and follow the instructions listed on the materials. Additional load fees charged by the retailer may apply. You may find a MasterCard® rePower™ network location by visiting

5 Subject to Internet Banking terms and conditions

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