FAQ Archive

What if I already left and still have my key?

If you have already moved out of the residence halls and left campus with your keys, please fill out the What’s my plan? form to let us know where you will be staying and mail your key back to Residential Living & Learning (421 N. Woodland Blvd #8338, DeLand FL 32723). Please use a padded envelope or USPS Priority cardboard–type envelope and tape the key to a piece of paper inside with your name, ID, and building/room information. We need to receive theses keys by Wednesday the 25th if at all possible for consolidation purposes- Let us know to expect the keys by submitting a key return form.

Message to Everyone Considering Staying on Campus

We know that many of you would like more certainty regarding the next steps in housing and we are doing our best to do that by outlining our tentative plans for students wishing to stay on campus after Monday, March 23, 2020. We hope that by giving you this information now, you will be able to make a more informed decision by the What’s Your Plan? form deadline of Friday, March 20. Our office is currently basing these tentative plans on the number of residents who have indicated to us their intention of staying or leaving campus by March 23.

Based upon current information, Residential Living and Learning is planning to proactively consolidate many campus residents for the remainder of the Spring Term to Hatter Hall, University Hall, or specific campus apartments, during the weekend of March 27 – March 29. The consolidation will result in students moving into spaces that provide greater social distance and less student contact with others, allow on-call professionals to more efficiently conduct rounds and respond to safety needs and offers more contingencies for resident safety, food service, or higher levels of self-sufficiency in the event that movement and services is significantly restricted in the future.

If you stay on campus we ask you to exercise deep concern for the on-campus community before heading off campus or inviting others on campus. Based in CDC guidance, gatherings or meetings of 10 people or more are prohibited on campus, including residential community spaces or apartments. Remember our existing policy is that no more than one guest per resident is allowed in your room or apartment, whether they are Stetson students or not. We would prefer that we don’t have to make additional restrictions on your freedoms within your residential environment, but will if necessary. We ask that you significantly limit the exposure of other individuals to our community. Please think seriously about potential community impact when bringing outside guests onto campus or going to gatherings or houses off-campus.

Tentative Consolidation Plan- Email sent to students able to stay where they currently are (Hatter Hall, Stetson Cove Apartments, Stetson Oaks Apartments, Stetson Palms Apartments, and University Village Apartments)

Based on what we know today, it is unlikely that you will be assigned to a new space as you are currently assigned to a campus apartment, Hatter Hall, or University Hall.

  • It is very possible that you could get another student assigned to a vacancy in your apartment or suite, but not in shared bedrooms at this time.
  • Unless there are changes in the situation, we anticipate that you will be allowed to stay in your current space until the spring Move Out deadline of May 6. For now, your building is not being consolidated because it has more than 30% of the residents remaining. If the occupancy changes when we have final information at the end of the week, we will let you know that you will be moving.
  • If a vacancy is occurring in your apartment or suite, RL&L staff will be completing walk-throughs between now and March 28, to verify spaces are available and ready. University Facilities Management technicians and custodial staff may also be entering to complete room readiness protocol.
  • We will be cognizant of resident accommodations and animals as we make room assignment changes. You do not need to resubmit the form with this information.
  • If you would like us to consider any specific assignment preferences (such as Roommates, Buildings, etc.) please include that information in the What’s Your Plan? form. You are welcome to resubmit this form by Friday, March 20 if you would like to update this information.
  • If this information leads you to change your decision to stay, please resubmit the What’s Your Plan? form with your updated plans ASAP.

Tentative Consolidation Plan- Students staying who will be moving to other locations on-campus (Carson, Chaudoin, Conrad, Emily, Gordis, Hollis, Nemec, Smith Halls, Plymouth apartments, and All houses)

Based on what we know today, you will be reassigned out of your current space and move ALL of your belongings to a newly designated space the weekend of March 27-29. The building that you are living in either has community bathrooms, will not be more than 30% full, or has less than 20 residents staying.

  • Unless there are changes in the situation, we anticipate that you will be allowed to stay in the new space until the spring Move Out deadline of May 6.
  • Your building is being consolidated elsewhere because it is either a community-bathroom style building, has less than 30% of the residents, or less than 20 residents remaining.
  • If you would like us to consider any specific preferences (such as Roommates, Buildings, etc.) please include that information in the What’s Your Plan? form. You are welcome to resubmit this form by Friday, March 20 if you would like to update this information.
  • We will be cognizant of resident accommodations and animals as we make room assignment changes. You do not need to resubmit the form with this information.
  • Moving Assistance: Our current plans are that on Saturday, March 28, we will be providing a moving truck/trailer to help students move belongings across campus to their new building within designated windows of time for each building. Please note that students will still be responsible for packing their belongings, carrying them to the truck/trailer and carrying them from the moving truck/trailer outside buildings. If you choose to utilize this service, any items you would like transported must be clearly labeled. More information will be shared about this as we get closer to that time.
  • We will be using March 20-27 to work with Facilities Management to prepare these spaces for your arrival.
  • If this information leads you to change your decision to stay, please resubmit the What’s Your Plan? form with your updated plans ASAP.

Academic Accommodations for Online Format

On Tuesday, March 17, the Accessibility Services Center sent communication to faculty and students with accommodation that would be most impacted by classes being online for the duration of the semester. This included accommodations that provided access through: priority registration, flexibility with attendance, assistive technology for testing, extended testing time, closed captioning in videos, hard copies of exams, note-takers, and alternative text formats.

For those accommodations which will rely on implementation by the faculty such as flexibility with attendance and accessible testing (extended time, software allowing a student’s appropriate assistive tech), the ASC has provided guidance on how to support these students, including a guide on how to make adjustments to examinations in Blackboard.

While the ASC would suggest that all online content should be fully accessible, we understand that the transition faculty are making to the online format will be a challenge in and of itself. The ASC is available to faculty to assist with things such as closed captioning in videos or creating accessible documents, as needed. We have connected with faculty who have a student in their course who we know has a specific need for these things and are working to support them.

The ASC will collaborate with students and faculty about any accommodations that may require more creative solutions to provide access. For more information please contact Accessibility Services, asc@stetson.edu, 386-822-7127.

Do I have to leave?

You have the option to remain living in on-campus housing through the end of the semester, unless there are significant changes to health and safety assessments.

  • Residents who decide to remain on campus may be reassigned in a consolidation process to housing elsewhere on-campus after March 23rd in individual bedrooms with private/semi-private bathrooms. If consolidation and reassignment occurs, some moving assistance may be provided to residents required to move.
  • Dining Services is remaining open, though some services and options may become more limited.
  • Our COVID-19 response and preventative measures for cleaning remain the same and are guided by the Florida Department of Health and Center for Disease Control. Any member of the Stetson community who feels they may have come into direct contact with the virus causing COVID-19 or is experiencing flu-like symptoms (fever over 100.3, cough, shortness of breath) while at Stetson should alert Stetson Health Service (crinehar@stetson.edu, 386-822-8150) or their healthcare provider for assistance. If you are concerned about someone else’s exposure, please report it - do not rely on them to do so. After business hours, please contact Public Safety (386-822-7300).

What if I'm not sure I want to leave?

If you are unsure of what your plan will be, take some time in the next week to talk through it with family and trusted people in your life in order to make the best decision for yourself.

  • We need to know what you are doing by March 20th to make appropriate arrangements for the health, safety, and welfare of the campus community for the remainder of the semester.
  • Leaving campus housing without removing your belongings and checking out is NOT an option.

What about room and dining refunds?

The university is providing the following information to assist students in planning. Our goal is to help explain anticipated savings to students as they make appropriate health, safety and education decisions for the Spring 2020 semester.

  • The following credits apply to students who have paid for either room or meal plans. Students in residence halls should notify the University of their intention to vacate to qualify for the refund credit.
  • Dining: The University will provide prorated meal plan refunds effective March 24 and will also provide remaining unused block meal plan refunds.
  • Rooms: Students in residential housing taking the option to return home early, who notify Residential Living and Learning through their online form by March 23, will receive a $400 credit for Fall 2020 housing. Graduating seniors will receive the $400 refund. The university and on-campus housing remains open and all students have the option to continue living on-campus. The university is not contractually required to provide a refund but we calculated the estimated savings from unfixed costs per student (e.g. utilities) and are offering this flat refund credit to students who choose to move-out in good faith.
  • Note: Note: The university and on-campus housing remains open and all students have the option to continue living on-campus. The university is not contractually required to provide a refund but we calculated the estimated savings from unfixed costs per student (e.g. utilities) and are offering this flat refund credit to students who choose to move-out in good faith.
  • Credits will first be applied toward outstanding student balances. Remaining dining and room credits will be returned shortly thereafter through the standard refund process. This applies to all the above information.
  • Students who choose to remain on campus but are later subject to the currently unanticipated possibility of the university closing residence halls and dining would be eligible for a prorated refund calculated at that time. All other situations will be handled as they arise.

What about parking or if I can't take my car right now?

  • Please be kind and leave some space in the parking lots closest to buildings through March 23rd to make it easier for those who are moving out.
  • If necessary, students moving out but unable to take their cars with them may leave their cars parked on-campus in the Upper lot near Carson and Hollis Halls at their own risk. Please contact Public Safety if you have any questions about parking.

What about Fall 2020 and Spring 2021 Room Selection?

  • Room Selection for eligible students was originally scheduled to take place throughout the month of March.
  • Phase I of room selection for three and four person roommate groups will be completed this afternoon.
  • Phase II for two person roommate groups and Phase III for individuals will be rescheduled to take place during the first two weeks of April.
  • Students eligible to participate in room selection will be provided with additional information about Phase II and Phase III rescheduling in the coming week. The room selection process is designed for online participation, so students will be able to take part in room selection regardless of their physical location or proximity to campus.

What do I need to do if I want to leave?

All students will need to submit a form to indicate their intent to remain or to move-out and leave by March 20th. This is a short 10 question form that will take less than 5 minutes to complete and will provide the university with crucial information regarding your plans for the remainder of the spring semester.

Students who decide not to remain in on-campus housing will need to make personal arrangements, move out, and complete express check-out by March 23rd.

  • Express check-out means to leave your room clear of personal belongings, reasonably clean AND turn in your key to either the Residential Living & Learning office at University Hall (644. N. Woodland Blvd) between 8:00AM and 8:00PM or with an available Resident Assistant.
  • You may move-out at any time between now and March 23rd if you submit the online form. If you need a move-out extension please communicate the expected date and time on the form.
  • Parents and family may help you move-out, but we would ask you to limit their time in the buildings by having items packed and ready.

o Visitors are asked to self-screen before entering the buildings if they have been in any of the international areas impacted by COVID-19 in the past 14 days, have been in close contact with someone who has tested positive for COVID-19 in the past 14 days or are exhibiting flu- or cold-like symptoms.

o Transportation Options

o Storage Options

  • Campus housing and meal plan refund/credit information is in a separate FAQ and included above.

What if I've already left?

If you have already moved out of the residence halls and left campus, please fill out the form to let us know where you will be staying and mail your key back to Residential Living & Learning (421 N. Woodland Blvd #8338, DeLand FL 32723). Please use a padded envelope or USPS Priority cardboard envelope and tape the key to a piece of paper inside with your name, ID and building/room information.

If I have ordered a care package for my student, how will that be handled?

Our vendor for that service is OCM, which is in the middle of revamping their warehouse to handle direct shipments home instead of school bulk shipments for the Spring semester. Their plan is to ship all Spring Finals packages home because virtual finals are still finals. Communication is being planned to those parents from OCM, but if you have immediate questions, their customer service line is 866-847-7365.

What if I have scheduled travel supported by or related to Stetson?

Stetson continues to maintain close contact with study abroad programs at partner schools where our students are currently enrolled this semester. We will respond appropriately as new information about the coronavirus (COVID-19) becomes available. WORLD’s position on study abroad programs is based on travel advisory levels from the Department of State and the CDC:

    • Level 1: Exercise Normal Precautions/Practice Usual Precautions. Programs will continue as planned.
    • Level 2: Exercise Increased Precautions/Practice Enhanced Precautions. Travel will continue as planned, with students receiving information about precautions to increase safety.
    • Level 3: Reconsider Travel/Avoid Non-Essential Travel: WORLD does not organize new programs in countries designated as LEVEL 3. If students, faculty or staff are already abroad, WORLD works with Risk Management to assess evacuation needs.
    • Level 4: Do Not Travel. WORLD does not organize programs in these countries. If a Level 4 designation is assigned, evacuation plans will be deployed for students, faculty and staff already in country.

The assessment levels above have been applied to the following programs since January 2020.

  • WORLD postponed planned programming to China through July 2020 (China is currently a Level 4).
  • The University offered students planning spring semester in Asia the opportunity to withdraw and receive full tuition refund.
  • On Feb. 24, the CDC raised the alert level for South Korea to Level 3. Students scheduled to study in South Korea were informed of the risks and have been advised not to travel. Students were informed that Stetson would honor a tuition refund if they chose not to attend.
  • Two additional programs are scheduled for Japan this summer. As of today, there are no plans to change or cancel them as Japan is still listed as low-risk with Stetson’s insurance provider at a Level 2 with both CDC and the State Department. If the travel alert increases to Level 3, WORLD will reevaluate with Risk Management.

What if I have personal scheduled travel?

If you are planning personal travel, we highly recommend that you abide by United States government guidance and please be mindful of potential associated risk of disruptions to your return. If your personal travel takes you to any Level 3-Level 4 risk areas associated with COVID 19 as indicated by the U.S. Department of State Travel Advisories, please inform your immediate supervisor if you are a university employee or please contact studentsuccess@stetson.edu or the university Health Service office if you are a student upon return.