Author: Lucy Piva

Fiber-Optic Network Maintenance and Cleaning

In our efforts to continue improving network reliability and performance, the Information Technology department will be performing maintenance and cleaning of the fiber-optic network on the DeLand campus Jan. 7-11 during the hours of 6 a.m. to 6 p.m. Fiber-optic

Scheduled Server Maintenance – Dec. 18

In our efforts to keep our servers and systems secure and up-to-date, the Stetson Information Technology department will be performing updates on Dec. 18 from 8 p.m. – 11 p.m. We do not expect any downtime during this work. However,

Updates to Banner Servers

Critical security updates will be performed on the Banner servers on Saturday, Nov. 3, from 6 a.m. to 10 a.m. EST.  During that time, myStetson will be available in “read only” mode. If you have questions, please contact IT at support@stetson.edu

Network IP Address Updates – Nov./Dec.

In our efforts to improve the design and security of our network, IT will be updating the IP addresses in several major academic buildings in the coming weeks. This work will be performed at 7 a.m. and will be largely

Network IP Address Updates

In our efforts to improve the design and security of our network, IT will be updating the IP addresses in several major academic buildings in the coming weeks. This work will be performed at 7 a.m. and will be largely

Updates to Banner Servers

Critical security updates will be performed on the Banner servers on Saturday, Sept. 1, from 6:30 a.m. through 11:30 a.m. During that time, myStetson will be available in “read only” mode. If you have questions, please contact IT at support@stetson.edu

Banner 9 Upgrade Complete

The upgrade of the University’s administrative system – Banner is now complete. If you are a Banner administrative user, please use Banner Version 9, available via myStetson, exclusively from this point on. The previous version (Banner 8) will be retired at

Network IP Address Updates

In our efforts to improve the design and security of our network, IT will be updating the IP addresses in several major academic buildings in the coming weeks. This work will be performed at 7 a.m. and will be largely

Scheduled Maintenance Downtime

In order to improve the security and redundancy of data, the IT department will be performing maintenance on servers this Thursday, July 19, from 9 p.m. to 11 p.m. We will also utilize this scheduled maintenance window to establish an

Philo TV System Maintenance

In order to increase our network security and take advantage of the summer break, the Philo TV system will be undergoing changes from July 19 – 26. During this time, access to Philo TV will be unavailable. If you have

Enhanced Log In Page for Web-based Services

On Friday, June 29, at 4:30 p.m., the page to log into the university’s web-based services, such as MyStetson, Blackboard and others, is being upgraded with enhanced security and usability features (see image below). No services will be disrupted during

IT Dept off campus Friday

The IT department will be meeting at the Celebration campus on Friday, June 15, for our planning retreat. There will be minimal phone coverage at the HelpDesk, and any urgent issues will be escalated. As always, the best way to

Maintenance/Updates: DeLand Firewalls

In order to increase our network security and take advantage of the summer break, we will be performing updates on the DeLand firewalls on Thursday, May 24, at 9 p.m. EST. During this time, access to the internet from on

Banner and MyStetson maintenance – May 17

In our continuing efforts to improve services, IT will be performing scheduled maintenance during the monthly IT maintenance window to Banner and MyStetson on Thursday, May 17, from 10 p.m. to midnight. Access to Banner and MyStetson will not be

IT Reaches 100,000 Ticket Milestone!

IT recently closed its 100,000th Zendesk user request since the ticketing system (to track requests) was implemented in October of 2012! As we continue to support you, we’d like to share some advancements facilitated by Zendesk. The system has enabled

Email – Scheduled Service Maintenance

WHAT IS HAPPENING? In our efforts to improve service, our email servers will be undergoing maintenance on Thursday, April 12, at 9 p.m. to 11 p.m. The downtime has the following goals: The expired certificate for Office 365 integration will

VLAB, Email and Voicemail – Scheduled Service Maintenance

WHAT IS HAPPENING? In our efforts to improve service, our VLAB, email public folders, voicemail and email servers will be undergoing maintenance on Thursday, April 5, at 9 p.m. to 11 p.m. The downtime has the following goals: VLAB will

Discontinuation of Unified Messaging Voicemail System

Microsoft has recently announced that its voicemail system will reach end-of-life on June 30, 2018. In preparation for this event, we will utilize existing equipment to create a temporary solution while researching options for a viable long-term voicemail solution. How

VLAB and Email – Scheduled Service Maintenance

WHAT IS HAPPENING? In our efforts to improve service, our VLAB and email login service will be undergoing maintenance on Thursday, March 15, 9 p.m.-11 p.m. EDT. The downtime has the following goals: VLAB virtual computers will be updated to

Network Drive Cleanup

Information Technology periodically reviews disk space usage on the network drives (drives such as G: P: R: S: or W:) to ensure that adequate resources are available for all members of the community. As certain thresholds in capacity are reached, reports

Planned Network Maintenance

On Jan. 4, starting at 9 p.m. until 11 p.m. EST, the Stetson I.T. department will perform maintenance on WiFi, Email, File servers, Campus Loan Manager, Titanium, Terradotta, print servers and other support servers. WiFi will be unavailable for 1

Planned Network Upgrades

In our efforts to improve network performance and user experience, the Stetson IT department will replace the core network switch for the DeLand campus on Dec. 20 from 9 p.m. to 1 a.m. EST. From 9 p.m. – 9:30 p.m.,

OneDrive Implementation

While the implementation of Microsoft OneDrive progresses, feedback from users indicates a need to streamline access and minimize confusion between OneDrive for Business and OneDrive for Personal use. We appreciate the feedback and, effective Dec. 4, you can expect to

Information Security: YOU can help fight phishing attacks!

Due to the increase in phishing scams that constantly hit the university’s network, the Information Technology department has acquired and is implementing a new security awareness and training system. Over the last few weeks, we have run a phishing exercise

Migration from Cable TV to Philo – Phase II (disconnecting cable TV services)

At the beginning of the fall semester, Stetson University announced Philo, an internet-based TV/DVR service. Philo offers the ability to watch or record traditional TV content on your smartphone, computer, or TV (using a Roku stick). Philo is available to

IT Establishes Maintenance Window – 3rd Thursday of Every Month

With the expectation that services will be available nearly 24/7, 365 days a year, it is getting increasingly difficult to find a window of opportunity to perform routine maintenance and upgrades to our systems. Starting on Oct. 19, 2017, the

DELETE SPAM MESSAGE with Subject Line MEDICAL CARE! Do NOT click on link

The below message with the Subject Line MEDICAL CARE: **Action Required** is spam. If you receive such an email, please make sure that you delete it without clicking on the provided link. If you entered your credentials in the web page, please

Banner and Phone System Maintenance

The Stetson IT department is scheduled to perform maintenance on Banner and the phone system from 8 p.m. – 10 p.m. on Wednesday, Aug. 9. Banner, which includes Argos, BDM, and certain my.stetson.edu functionality, will be unavailable. The phone system

CUB Renovation – Possible Interruption to Fax Lines due to Phone Work    

When the Carlton Union Building was built in 1957, it was the telecommunications hub for all of Stetson and the surrounding DeLand community. Thousands of telephone lines go in and out of the building in every direction to serve the

Network Maintenance

On Monday, July 3, from 5 a.m. to 6 a.m., the Stetson IT department will be performing network maintenance on several core switches and firewalls. During this time, you may experience intermittent loss of internet connection. This work will create

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