24/7 Helpdesk Support Update

Stetson’s Information Technology Department would like to remind you that the University has partnered with Blackboard Support Services to provide 24/7 support across all campuses for general technology as well as Blackboard-related requests.

In a seamless transition, beginning July 10, 2018 (please note new date), all Helpdesk calls received after normal business hours will be automatically referred to the Blackboard Helpdesk for resolution. The Stetson Helpdesk will follow up the next business day on issues requiring further attention. Note that email and web-based support inquiries will continue to be addressed during normal business hours.

In the spirit of the University’s One Stetson commitment and to accommodate the need to increase support hours, IT has reached across all campuses to enhance our services. Our latest endeavor is to cross-train the Helpdesk staff (including our new Bb partners) in the unique needs of each campus, enabling all staff members to assist users from any of our campuses while respecting their individual needs.

We will bring you up to date on these and other IT initiatives as they progress.