UHC Rx Issues Escalation Mailbox Update
The email address for the previously announced Escalated Pharmacy Issues Mailbox for Stetson has been updated. The new corrected address is firstname.lastname@example.org. Please utilized this address for any of the following concerns:
- Assistance with clinical programs such as: prior authorization, step therapy and supply limits after a provider has reached out to OptumRx.
- Assistance with OptumRx reviewing pertinent clinical information or submitting an appeal.
- Submitting a claim form for reimbursement of out of pocket costs previously incurred and now covered by Enhanced PDL.
- Please note: the mailbox should not be used to inquire about pricing or alternative medications as this information can be located at myuhc.com in the Manage My Prescription/Price a Medication sections. Issues navigating these tools can be addressed by contacting the member services number listed in the back of the ID card.
- Again, the mailbox address is email@example.com
We apologize for any inconvenience, please contact Human Resources (DeLand – 386-822-8710 or Gulfport – 727-562-7345) if you have any concerns, we are happy to help!