UHC Rx Issues Escalation Mailbox Update

The email address for the previously announced Escalated Pharmacy Issues Mailbox for Stetson has been updated.  The new corrected address is stetsonrx_escalations@uhc.com.  Please utilized this address for any of the following concerns:

  • Assistance with clinical programs such as:  prior authorization, step therapy and supply limits after a provider has reached out to OptumRx.
  • Assistance with OptumRx reviewing pertinent clinical information or submitting an appeal.
  • Submitting a claim form for reimbursement of out of pocket costs previously incurred and now covered by Enhanced PDL.
  • Please note:  the mailbox should not be used to inquire about pricing or alternative medications as this information can be located at myuhc.com in the Manage My Prescription/Price a Medication sections.  Issues navigating these tools can be addressed by contacting the member services number listed in the back of the ID card.
  • Again, the mailbox address is stetsonrx_escalations@uhc.com

We apologize for any inconvenience, please contact Human Resources (DeLand – 386-822-8710 or Gulfport – 727-562-7345) if you have any concerns, we are happy to help!