Frequently Asked Questions

After registering, when will students receive additional program details?

Students can expect to receive an email from the instructor or our partner, MindEdge for online open access courses within 5 business days of enrollment. This email will provide the information needed to access the learning management system to begin your course. For online open access courses, the start of course access begins the date this email is sent – not the date you start doing the assignments.

What are the minimum technical requirements for online (MindEdge) courses?

Software

Any modern Office suite: Microsoft Office, Apple iWork, OpenOffice, or LibreOffice The latest Adobe Reader/Acrobat Reader (free download available)

Web Browser

  • The last three versions of the major modern browsers: Chrome, Edge, Firefox, Safari or Internet Explorer 11.
  • Other web browsers may work, but may not render all features of the courses.
  • Cookies and JavaScript must be enabled.

Internet

  • Reliable internet connection. Broadband cable or highspeed DSL is recommended for optimal experience.
  • E-mail account (to be able to register and to receive e-mail from the course system regarding registration, course status, etc.)

Note: Some courses may have additional hardware and/or software requirements. Any additional requirements will be listed in the course description and course syllabus.

How do I contact technical support

For all open access MindEdge courses, please submit a request for technical support.

For all other Stetson-led hybrid courses, please communicate with your instructor.

What is your refund policy?

For all open access MindEdge courses, you may request a refund up to 5 days from the purchase date. The registration fee will only be refunded if less than 10% of the course has been completed.

For all other Stetson-led programs, workshops and professional courses, please contact Bud Hanson, PaCE Director.

Will I receive credits or a certificate of completion for these courses?

These courses are non-credit bearing and are not applicable to a degree at Stetson University nor transferrable to any other institution.

What these courses do offer are professional education units/hours recognized by many professional trade organizations. And while your course achievements will stand out on your LinkedIn profile and resume, we also offer printable certificates that look great on the wall.

As non-credit professional training, all PaCE courses are offered exclusively through Stetson University in collaboration with instructional program partners.

I can't access my MindEdge online course. What should I do?

If you forgot your password, please visit your login screen and click on the Forgot Password link. You will be asked to confirm your email address and a password reset link will be sent to that email address. If you are enrolled in a for-credit course and are having technical issues, you can contact your school's help desk and also submit a request for assistance through MindEdge Customer Support.

If your access period has expired, you can purchase an access extension by visiting your login screen and clicking on the button next to the course you'd like to extend. If you are having trouble making a purchase, please submit a request for assistance through MindEdge Customer Support.

Do students have to log into the online learning system at a specific time to access course material?

No, these open access courses are completely self-paced allowing students the flexibility to log into the course material (24/7) based upon the schedule by which they wish to study.

Other courses may be delivered in a hybrid synchronous manner and as such may have set times for class discussions and learning modules.

Are textbooks needed and if so, are they included in the cost of the tuition?

Typically, there are no textbooks associated with professional education courses and therefore students do not incur any additional expense for participation in these courses. In the rare instance where books or materials are required, they will be included in the program costs and distributed to the students.

Are all courses taught by Stetson faculty?

All of our open access online courses are delivered by our partner MindEdge. Founded by Harvard and MIT educators in 1998, they have served some two million learners and received very favorable reviews by students.

Some of our more hybrid workshop- style sessions are led by a combination of Stetson faculty and adjuncts, and other subject matter experts that partner with the school and bring relevant experiences and knowledge. In these instances, most course pages provide brief bios on these instructors.