Mission & History
The purpose of the Quality of Service Council is to act as a catalyst within the Stetson community to promote communication and courteous service. The Council seeks to achieve improvements in internal interactions-to serve as a channel of communication between departments and among individual staff members. It seeks to promote a sense of community by providing opportunities for social interaction and employee recognition. The Council achieves its purpose through dissemination of information, training programs and Stetson employee events.
In 1988-89 President Doug Lee, recognizing that quality of service is primarily delivered by the front line people of the university who handle incoming calls, meet campus visitors, and maintain the facilities, appointed the Quality of Service Task Force. The task force, which was composed of University staff members, was commissioned to study the issue of quality of service, provide an overview of Stetson's current strengths and challenges and make recommendations for study and improvement.