The vast majority of issues that we see with student-owned computers have been caused by viruses, spyware, malware, and other "potentially unwanted programs." These insidious applications often manifest themselves as fake virus warnings, pop-ups, sudden changes to your home page, additional toolbars, extreme slowness of your computer, and may even prevent you from starting up your computer in the first place.

These issues are often caused by clicking on links at malicious web pages, installation of "free" software, opening infected attachments, links, greeting cards, etc., that con you into thinking that they are from someone you know or are froma trusted source.

Many of these problems can be preventedby using some basic rules of thumb. If it's "free" be very wary. If it is an unexpected e-mail from a friend with suspicious content or if it is a web page that LOOKS like a system warning or a dialog box, it is likely going to cause you some trouble. Likewise, any e-mails that are very poorly worded should be treated as suspicious. Also, be on the lookout for e-mails or web pages that ask for ANY information including usernames, passwords, social security numbers, credit card numbers, birthdates, etc.. These are likely "phishing" attempts.

Stetson recommendsthat students download and install Microsoft Security Essentials software which will detect and blockmany viruses, trojans, malware, and the like. This software can also scan your system to check for existing issues after it is first installed.

For a local download:

Microsoft Security Essentials WinXP 32- Local 32Bit update

Microsoft Security Essentials Vista & Win7 32Bit-Local 32Bit update

Microsoft Security Essentials 64Bit- Local 64Bit update

The ResNet support team is equipped to assist with removal of most malware, spyware and otherrelated problems. They can be contacted here. The ResNet Office is located on the ground floor of the Lynn Business Center (LBC). Hours vary due to student staff availability. The staff at the IT Helpdesk in the LBC can accept your computer on behalf of the ResNet team.
Phone: x7310 or 386.822.7310
e-mail: resnet@stetson.edu (link)