The vast majority of issues that we see with student-owned computers have been caused by viruses, spyware, malware and other "potentially unwanted programs." These insidious applications often manifest themselves as fake virus warnings, pop-ups, sudden changes to your home page, additional toolbars, extreme slowness of your computer and may even prevent you from starting your computer in the first place.
These issues are often caused by clicking on links on malicious web pages, installation of "free" software, opening infected attachments, links, greeting cards, etc., that con you into thinking that they are from someone you know or are from a trusted source.
Many of these problems can be prevented by using some basic rules of thumb. If it's "free," be wary. If it's an unexpected email from a friend with suspicious content or if it's a web page that LOOKS like a system warning or a dialog box, it's likely fake and will cause trouble. Likewise, any emails that are very poorly worded should be treated as suspicious. Also, be on the lookout for emails or web pages that ask for ANY personal information, including usernames, passwords, social security numbers, credit card numbers, birth dates, etc. These are likely "phishing" attempts.
Stetson University recommends that students download and install Microsoft Security Essentials, a free antivirus solution from Microsoft, which will detect and block many viruses, trojans and malware. This software can also scan your system to check for existing issues after it is first installed.
The ResNet support team is equipped to assist with removal of most malware, spyware and other related problems. The ResNet office is located on the ground floor of the Lynn Business Center. Hours vary due to student staff availability. The staff at the IT Helpdesk in the LBC can accept your computer on behalf of the ResNet team.
ResNet Contact Information
- Phone: 386-822-7310
- Email: firstname.lastname@example.org