Alumni Directory Frequently Asked Questions
Every few years, the Office of Alumni Engagement publishes the Stetson University alumni directory. For the 2013 edition, we have partnered with Publishing Concepts, Inc. (P.C.I.). Over the next few months, you may be contacted by P.C.I. with the request to update your information. These requests are legitimate and will be done on behalf of the university. Your information is important to us and will be handled with the utmost care.
You may have some questions about this process which can be answered below.
I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for Stetson University. Is this a legitimate project, or is it a scam?
We have partnered with P.C.I. (Publishing Concepts, Inc.) to produce our new alumni directory. P.C.I. is a company located in Dallas, Tex. that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project allows Stetson University to receive important updates for our database so we know more about our alumni and how we can better serve you and future alumni.
How do I know my information will only be used for directory purposes?
Stetson University has a contractual agreement with P.C.I. that states:
- The names, addresses and information provided to P.C.I. by Stetson University for the publication of the directory will be held confidential by P.C.I., except to the extent that they are utilized in, or in the preparation of, the directory and except as required by court order or law.
- The directory will be made available only to alumni of Stetson University listed in the directory. Upon completion of the project, P.C.I. will return to Stetson University any and all electronic files that have been supplied by Stetson University or produced by P.C.I. in connection with the production of the Directory.
I would like to verify and update my information. How may I do this?
If you have received a postcard or an email with a telephone number, you may call 866-569-9547 to speak with a dedicated representative for the Stetson University project. The representative will verify all the information we have on file for you and make any updates where needed.
If you have received an email with an embedded link, you may go to the website to review your information. If you have questions, you may call P.C.I.'s customer service desk at 800-395-4724.
Why can I only update my information by calling a telephone number and speaking with a call center staff member?
Currently, this is the preferred method for P.C.I. The call center typically experiences a high volume of calls at the beginning of the project. If you are unable to reach a staff member on the first call, please call back at a later time.
Can I choose what information is listed in the directory?
Yes. If you wish not to have certain information printed in the Directory, you may choose to have specific details omitted. As a standard, the following information will be printed in the directory:
- Full name
- Class Year
- Home mailing address
- Preferred e-mail address
- Degrees received from Stetson University
- Job title and company
I feel uncomfortable giving my information to P.C.I. Can I give it to Stetson University instead?
Yes. If you are not comfortable with giving your info to P.C.I., feel free to call the Office of Alumni Engagement at 800-688-HATS. This is not advisable, as it may lengthen the process, but Stetson University will accept your information and forward it to the correct personnel.
Can anyone purchase a directory?
The Stetson University Alumni Directory is available for sale only to Stetson University alumni.
When will I receive my directory?
The total duration of the directory project is about 12 months. Since we began the project in September of 2012, the directories will be distributed in September of 2013.
I ordered a package containing the Companion Airline Voucher, but I haven't received the post card requesting verification of my address.
For those who purchase a package containing the Companion Airline Voucher, they will receive a postcard within two to three weeks that will direct them to go to the P.C.I. website to initiate the voucher process by entering their ID number and order number (both of which are shown on the postcard) and verify their mailing address. Alternatively, the buyer can call a toll-free number (also shown on the postcard) and leave a voicemail to initiate the voucher process.
After verifying your address you will receive a trifold voucher so you can begin to make your travel arrangements.
Basics of the voucher program:
- Book one flight through the voucher issuing travel agency and get a second companion ticket on that flight for free
The Companion Airline Voucher is:
- Two tickets for one low price
- Good for 200 worldwide destinations
- A voucher that features no blackout dates
- Usable on over 40 airlines
- Available for 24/7 online booking
- Good for seven-day advance purchase
- Frequent flier miles for both passengers
- Guaranteed low price guarantee
I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the P.C.I. customer service help desk at 800-395-4724, and they will take care of this for you.
Who is PCI?
P.C.I. is a company that creates and publishes alumni directories for educational institutions. P.C.I.'s products help colleges and universities update alumni information for the purpose of encouraging alumni engagement.
How long has PCI been in business?
P.C.I. traces their roots back over 85 years to the Rockwell F. Clancy Company, the nation's first publisher of alumni directories. P.C.I. has been incorporated under the P.C.I. (Publishing Concepts) name since 1982 and are a privately-held, family-run business.
On what market(s) is PCI focused?
P.C.I. works with alumni and development offices of universities, colleges, professional schools, independent schools, alumni associations, fraternities, and sororities.
Who are some of PCI's clients?
P.C.I. partners with 17 of the top 25 universities as rated by US News and World Report including Princeton, Harvard, and Georgetown.
Where is PCI located?
P.C.I. is located in Dallas, TX.
If you have any additional questions that were not answered above, please contact the Office of Alumni Engagement at 800-688-HATS, or email us at firstname.lastname@example.org. If you have questions for P.C.I., please contact them at 800-395-4724.