Management 305/K. Hansen/Take-Home Glossary and Managerial Dilemma Test SAMPLE
100 points
NOTE: This is a sample ONLY. Your exam will contain an actual list of glossary concepts to define and a different Managerial Dilemma

Part 1: Glossary. Choose 15 of the following management terms (from Chs. 1, 4, 6, 7, 12 and 14 of your text) to define.* You may wish to choose terms that you feel will be personally useful for you to know in the future. The idea is to maintain a glossary of the management terms you are most interested in learning.

You MAY wish to use the Concept Map of this test to guide your thinking. You are NOT required to fill in the Concept Map, nor to provide ALL aspects of the Concept Map in your definition. The Concept Map is simply a tool to help develop your definitions.

Your *definition must include the following:
Pitfalls of previous students:
Glossary portion: The best tests cite outside sources for the definition portion. Some students really struggle
for examples; I suggest looking at academic journals when you can't find any other examples. Your example should provide solid context for the concept so that a layperson reading your example could get a good sense of the meaning of the concept.

Case-dilemma portion:

1. Don't just summarize the case; ANALYZE it. I will be looking primarily for thoughtful analysis. There's no point in repeating/summarizing stuff I already know from reading the case.
2. Try to find a "hook" to use to organize your response. For example, in the Coolburst sample herein, one student did a SWOT analysis on Coolburst. If you can find an organizing principle for your response, it will have much better flow and logic. Responses should be thought out logically. For example, it doesn't make a lot of sense to jump into developing new Coolburst flavors until you've developed new strategy for
marketing and distribution to new market sectors.
3. Lack of support for ideas. For example, some students have had good, creative ideas/solutions to the Coolburst dilemma but have not substantiated them with any support from the text or outside sources. The best responses provide this substantiation.
4. Dig deep. Avoid a superficial treatment of the case. Think about answering the questions "why" and "how"
for your ideas/solutions.

Length: About a paragraph per concept (see sample below).
Grading: 3 points per concept X 15 = 45 points

Sample definition:
Concept: First-line manager
Definition: A first-line manager supervises employees who aren’t part of higher levels of management, although Colin Hales (2005, Journal of Management Studies) notes that “as a consequence of radical organizational change, the role of first-line manager (FLM) has shifted from supervision to team leadership/co-ordination or business unit management.”
Example: TJ and Sandar Larkin argue in their 1994 book, Communicating Change, that change is most effectively communicated to first-line workers by first-line managers – rather than to the workers directly. The authors’ research also shows that communication from middle and top managers to first-line workers is not effective.

Concepts from which to choose (choose 15) (Your exam will have the actual concepts listed here. This sample is provided for illustrsative purposes only):
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Part 2: Managerial Dilemma: 55 points: Note this is a sample managerial dilemma from last semester. Yours will be different.

 Coolburst Case